Refund policy

Last updated: 29 June 2026

At YAG Sweden, we want you to feel confident when shopping with us. Below, we explain the rules that apply to returns, the right of withdrawal, refunds and complaints.

Exceptions to the Right of Withdrawal – Hygiene Products

IMPORTANT! For health and hygiene reasons, the statutory right of withdrawal does not apply to cosmetic and skincare products delivered with a hygiene seal where the seal has been broken after delivery. This applies, for example, to:

mascara
foundation
concealer
lip products
serums
face creams
facial oils
cleansing products
other cosmetic products with a broken hygiene seal

If the seal remains intact, the statutory right of withdrawal applies. (Swedish Consumer Agency)

Inspection of Hygiene Seals

For products covered by the hygiene exception, YAG Sweden may, before approving a return, ask the customer to provide photographs clearly showing that the product's hygiene seal remains intact. This helps us assess whether the product is covered by the statutory right of withdrawal and allows us to process the return as quickly as possible.

If the photographs are insufficient or if there is still any uncertainty, we may need to inspect the product once it has been returned before making a decision regarding the refund.

Right of Withdrawal

When you shop through our online store, you have a statutory 14-day right of withdrawal. The withdrawal period begins on the day after you, or a person designated by you to receive the goods on your behalf, receives the final item in your order. (Swedish Consumer Agency)

If you wish to exercise your right of withdrawal, you must notify us within 14 days. You do not need to provide a reason.

How to Exercise Your Right of Withdrawal

You can contact us via:

Email: info@yagsweden.se

Your notification should include:

your name
order number
which products you wish to return

Once we have received your notification, we will provide you with information on how to proceed with the return.

Returning Goods

If you exercise your right of withdrawal, the goods must be returned without undue delay and no later than 14 days from the day you notified us that you wished to withdraw from the purchase. (Swedish Parliament)

You are responsible for the goods until they have been returned to us. The product should therefore be packaged securely.

Unless otherwise stated, the customer is responsible for the cost of return shipping.

Refunds

Once we have received your notification that you wish to withdraw from the purchase, we will refund the amount you paid for the product as well as any applicable original standard shipping cost, in accordance with applicable law.

The refund will be made no later than 14 days from the day we received your notification that you exercised your right of withdrawal. We have the right to wait until the returned goods have been received or until you have provided evidence that the goods have been sent back before issuing the refund. (Swedish Parliament)

Refunds will be made using the same payment method that was used for the purchase, unless otherwise agreed.

Diminished Value

You have the right to examine a product in the same way you would be able to examine it in a physical store.

If the product has been handled or examined beyond what is necessary to establish its characteristics or functionality, we may deduct an amount corresponding to the diminished value of the product from the refund, in accordance with applicable law. (Swedish Consumer Agency)

Incorrect or Damaged Products

If you receive a defective, damaged or incorrectly delivered product, please contact us as soon as possible and, if possible, include photographs showing the issue.

If a complaint is approved, YAG Sweden will cover all costs for return shipping and delivery of a replacement product.

Complaints

As a consumer, you have the right to make a complaint regarding a product that is defective under the Swedish Consumer Sales Act.

A complaint should be made within a reasonable period after the defect was discovered. If the complaint is approved, we may, depending on the circumstances, offer: