Shipping policy

Delivery Policy

Last updated: 29 June 2026

At YAG Sweden AB, we strive to deliver your order quickly, safely and efficiently.

Delivery Area

YAG Sweden AB currently delivers to all member states of the European Union (EU).

If delivery to a particular country is temporarily unavailable, this will be stated at checkout or communicated before the order is completed.

Order Processing

Orders are processed on our regular business days, Monday–Friday, excluding Swedish public holidays.

Once your order has been placed, an order confirmation will be sent to the email address provided at checkout.

When your order has been shipped, you will receive a shipping confirmation. If tracking is available from the carrier, tracking information will be included.

Delivery Times

Estimated standard delivery times are:

Sweden: 2–5 business days

Rest of the EU: 3–10 business days

Delivery times are estimates and may vary depending on the destination, carrier, peak seasons, public holidays or other circumstances beyond our control.

In the event of significant delays, we will contact you as soon as possible.

Shipping Costs

Current shipping costs are always displayed at checkout before the purchase is completed.

Any free shipping offers apply according to the terms stated in the online store at the time of purchase.

Delivery Methods

YAG Sweden AB works with carefully selected carriers to ensure safe and secure delivery.

Available delivery options are displayed at checkout and may vary depending on the destination country.

Checking Your Delivery

We recommend that you inspect your delivery as soon as it has been received.

If the package or its contents are damaged, incorrect or incomplete, please contact us without undue delay. To facilitate the handling of your case, we may ask you to provide photographs showing the packaging and the product received.

Transfer of Risk

The risk associated with the goods passes to you when you, or someone receiving the goods on your behalf, has received the delivery.

Unclaimed Packages

If a package is not collected and is returned to us, this is not considered an exercise of the right of withdrawal.

YAG Sweden AB reserves the right to charge the customer our actual costs for shipping, return shipping and administration.

Incorrect Delivery Address

It is the customer's responsibility to provide correct name, address and contact details when placing an order.

If incorrect information results in additional costs for return shipping or re-delivery, the customer may be responsible for these costs.

Delays

Delivery times are estimates and may be affected by factors beyond our control, such as transport disruptions, extreme weather conditions, government decisions, strikes or other force majeure-like events.

This does not affect your statutory rights as a consumer.